Shipping Policy

When you place an order with us, we aim to get your new green pals on the road within 1-3 business days. We do our best to keep our shipping timelines as promised, but sometimes things outside our control might cause delays. If this happens, we'll be sure to let you know and keep you updated about when you can expect your delivery.

Shipping live products can be challenging. Occasionally, severe weather forecasts may cause us to delay shipping. In such cases, we will keep you informed as the health of your plants is our top priority.

Shipping times may vary during peak summer months due to heat. We're taking every precautionary measure to protect your plants and trees. We do this to ensure they spend as little time in transit as possible.

California Orders
Due to USDA regulations and laws instated by the California Department of Agriculture, all plants shipped from our fulfillment center to customers in California must undergo inspection by the USDA for pests and diseases prior to departure. The USDA typically conducts inspections once a week on Tuesdays. If you place your order after the USDA has completed their inspections, your order will be shipped the following Tuesday once the USDA has inspected our plants again. We apologize for any inconvenience this may cause. If you have any questions or concerns, please feel free to chat with us or send an email.

Houseplants and Sensitive Plants
Due to the nature of houseplants and certain sensitive plants, we avoid shipping these items on Thursdays or Fridays, unless the delivery is within Texas, where orders typically arrive in 1 business day. If you are unsure whether the plant you have ordered falls into this category, please contact us via chat or email for clarification.

Shipping Times
Please note, our shipping times are calculated in business days, which are Monday through Friday. Our carrier does not pick up orders from our facility on Saturdays or Sundays at this time.

If you're ever wondering about your shipment, feel free to drop us an email at sales@simplytrees.store. Or if you're eager to see your new plant's progress on its journey to you, just use the tracking link from your shipping confirmation email.

Thanks for understanding! Stay green.

Once we receive your order, your plants and trees typically leave our hands and head your way within 1-3 days. After leaving our facility, our shipping partner will take over to bring your order to your doorstep, which generally takes another 2-4 business days, depending on where you're located.