FAQ

Navigate your plant journey with ease! Browse through our helpful answers to all your green queries, making plant care and shopping a breeze!

Shipping

We currently ship to 48 states within the United States, with the exception of Alaska and Hawaii. Additionally, we do not ship to American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands. Our goal is to provide a wide range of landscaping plants, trees, and houseplants to as many customers as possible within the continental U.S., ensuring quality and timely delivery directly to your doorstep.

Our current shipping carrier is UPS. We have chosen UPS for their reliability and efficiency in delivering our products. Please note that at this time, we are unable to accommodate special requests for alternative carriers. We are always looking to improve our service, and should we begin shipping with any other carriers in the future, we will update this information accordingly.

Our shipping is currently offered at a flat rate of $29.95. However, we are pleased to offer free shipping on orders over $249. This is part of our commitment to providing value and convenience to our customers. Additionally, we occasionally run special promotions that include free shipping. To stay informed about these promotions, we recommend joining our email list. By subscribing, you'll be among the first to know when we have a free shipping promotion, along with other exciting updates and offers from Simply Trees. Joining our email list is a great way to stay connected and make the most of your shopping experience with us.

We have perfected our process for shipping plants and trees. Check out this quick video showing how we pack your plants for a safe journey.

Your order will typically ship within 1-3 business days, as we strive to dispatch orders as quickly as possible. Please note that we do not ship on weekends or major holidays. Additionally, in cases of inclement weather, we may postpone shipping to ensure the quality and safety of your plants. Our commitment is to deliver your plants in the best condition, and sometimes this means waiting for better weather conditions. Thank you for your understanding and patience as we work to bring you the best service possible.

The transit time for your order can vary depending on your location. For orders shipped to Washington, Oregon, California, Arizona, and the far northeast regions, transit times may take 3-5 days. In other areas, the transit typically takes about 2-3 days. For our customers within our home state of Texas, deliveries usually take 1 day or less.

Keep in mind, during inclement weather, we may postpone shipping to ensure the health and safety of your plants.

We are proudly located in a suburb of Dallas, Texas. All of our orders are shipped directly from our fulfillment center here. Our Dallas location offers a unique advantage, as being centrally located allows us to minimize shipping times as much as possible. This strategic positioning helps us efficiently reach customers on both the east and west coasts, ensuring that your plants and trees are delivered swiftly and in great condition.

While we wish we could guarantee delivery dates, unfortunately, we can't control the exact time of delivery. You will receive an estimated delivery date via the tracking link, usually within 24-48 hours after your package ships. We can try to accommodate requests to ship by a certain date, but please be aware that these are estimates and cannot be guaranteed. Thank you for understanding as we strive to deliver your order as promptly as possible.

After placing your order, you will receive a tracking number sent to the email address you provided at checkout. This tracking number is typically sent within 1-3 days of placing your order. Please note that it usually takes about 24-48 hours for the tracking information to update once you've received your tracking number.

If you've accidentally entered the wrong shipping address, please contact us as soon as possible. We process orders quickly, usually within 24-48 hours, so it's essential to reach out to us immediately to make any necessary changes. The fastest way to get in touch is through the chat feature on our website. Please note that once an order has been shipped, we are unable to make any changes to the shipping address. Your prompt action is crucial for ensuring that your plants and trees reach the correct destination.

If you need your order much sooner, please contact us via our chat feature. We understand that sometimes orders are for special occasions or gifts, and we'll do our best to accommodate your needs. Unless you are located in the Dallas-Forth Worth Metroplex, we may be unable to accomodate for same day delivery. For next day shipping or 2-day expedited shipping with UPS, please be aware that there will be an additional charge. The rates for expedited shipping depend on the destination of the order. Our team will assist you with the details and provide you with the necessary information to make an informed decision. We're here to help ensure your order arrives when you need it.

Yes, you can ship your order to multiple addresses. To facilitate this, please send us a message via our chat feature or email us with the details of the multiple addresses. We will then add a note to your order to ensure it is shipped to the different specified addresses. To best accommodate your request, we ask that you notify us of the different addresses as soon as possible. Our team typically begins selecting and preparing your plants for shipping within 24-48 hours of receiving the order.

If your package is marked as delivered but you haven't received it, it's important to first check with UPS, as they typically provide an image as proof of delivery. Sometimes our shipping partners may mark a package as delivered before it has actually been received, or it could have been delivered to a neighbor by mistake. In many cases, packages do show up within 48 hours of being marked as delivered. We ask that you please wait for this period.

If, after 2 days, you still haven't received your package, please contact us at sales@simplytrees.store. We will assist you with filing a claim and arranging for a replacement. Your satisfaction is important to us, and we'll do our best to resolve this issue promptly.

No, you do not need to be present to receive your package or sign for it. However, we do recommend that someone opens the boxes on the day they are delivered. This is important for the well-being of your plants, as it gives them a chance to get a breath of fresh air and a drink of water after their journey. Promptly unboxing and caring for your plants upon arrival helps ensure they remain healthy and vibrant. If you have any further questions or need guidance on plant care after delivery, please feel free to reach out to us.

Absolutely! If you need us to delay your shipment, please reach out to us immediately. The sooner we receive your request, the better we can ensure that your order is processed according to your schedule. You can contact us through our chat feature or by email to arrange for a postponed shipping date.

If your box arrives damaged, we recommend refusing the delivery if possible. This allows the package to be returned directly to us. If refusing the delivery isn't an option, and upon opening the package you find that your plants are severely damaged, please email us immediately at sales@simplytrees.store with pictures of the damage. This will help us to quickly start a claim with our shipping partner and address the issue. It's important to document the condition of both the box and the plants upon arrival, as this information is crucial for processing your claim. We understand the disappointment of receiving damaged plants, and we are committed to resolving such issues promptly and satisfactorily.

If you receive notification that your order has been delayed in transit, we ask that you wait at least 48 hours for an update. Shipping delays can sometimes resolve themselves within this timeframe. However, if after 2 days your shipment is still delayed, please contact us at sales@simplytrees.store. It's important for us to be notified of any extended delays so that we can reach out to our shipping partner if necessary and take appropriate action. We understand the inconvenience caused by delays and will do our best to ensure your order gets to you as soon as possible. Your patience and understanding in these situations are greatly appreciated.

Unfortunately, we are unable to ship to PO boxes. Our shipping methods require a physical address to ensure that your plants and trees are delivered safely and efficiently. We recommend providing a residential or business address where someone can receive the package directly.

Orders

We totally understand that plans can change, and we will do our very best to accommodate any cancellations or adjustments to your order. However, please be aware that if you need to make any changes, it's important to do so within 12 hours of placing your order to avoid any extra charges. After this 12-hour window, our team is likely already in the process of selecting the perfect items for you and preparing everything for shipment. If your order has already been fulfilled, please note that a re-stocking fee of 25% of your order value will apply. Once your order has been shipped, we are unable to cancel it. By placing an order with us, you agree to these terms.

We do not accept returns due to the delicate nature of our plants and trees. However, if your plant or tree arrives severely damaged, or if you received the wrong plant, we urge you to send us pictures as soon as possible at sales@simplytrees.store. Our team will assess the situation promptly upon receiving your email. It's important to note that plants or trees being slightly shorter than expected do not qualify as damaged and, therefore, cannot be returned. Learn more about our return policy here.

Absolutely! If you need us to delay your shipment, please reach out to us immediately. The sooner we receive your request, the better we can ensure that your order is processed according to your schedule. You can contact us through our chat feature or by email to arrange for a postponed shipping date.

We strive to respond to all messages within 1-2 business days. Our regular working hours are from 9 am to 6 pm CST, Monday through Friday. For a quicker response, we recommend reaching out to us via our chat feature or by emailing us at sales@simplytrees.store.

We understand how it can be disappointing to see an item go on sale after you've placed your order. However, we are unable to offer the sale price for items ordered before the promotion began. Similarly, if there is an ongoing promotion, we are unable to apply discount codes retroactively to orders that have already been placed. All discount codes must be applied at the time of checkout. We encourage customers to take advantage of sales and promotions as they occur.

In the rare event that an item you've ordered becomes unavailable after your order has been placed, we will promptly contact you via email to inform you of the situation. Although this occurrence is uncommon, should it happen, we can typically still fulfill your order within 3-7 days. We work with a network of growers nationwide, which allows us the flexibility to source plants even if they're momentarily out of stock at our location. This might result in a slight delay in your order, but rest assured, we are committed to ensuring that your order is completed as quickly as possible without compromising on the quality of the plants you receive. Your understanding and patience in these situations are greatly appreciated.

Once you have successfully placed your order, you will receive an order confirmation email sent to the email address you provided during checkout. If you do not see this confirmation in your inbox, it's a good idea to check your spam or junk folder, as sometimes emails can be mistakenly filtered there. If you still can't find your order confirmation, please don't hesitate to contact us. We will verify your email address in our system and resend the order confirmation to ensure you have all the necessary details about your purchase.

Absolutely! If you're considering purchasing 10 or more items, we may be able to offer a bulk discount. Whether you're planning a large landscaping project, outfitting a business, or have any other need for a larger quantity of plants and trees, we're here to help. You can discuss your bulk order needs by giving us a call at (833) 873-3723, chatting with us through our website, or emailing us at sales@simplytrees.store.

Abso-rootly! We offer e-gift cards that can be sent to the recipient via email.

If you have been issued store credit, it will be sent to you via email in the form of an e-gift card. This store credit can be used to purchase any products available in our store. You will be provided with a link in the email, which you can click on to apply the credit to your order on our website. Our store credit never expires, so you can use it at any time that suits you best

When we issue store credit for any issues with your order, please be aware that the credit will correspond specifically to the affected items. This means the store credit amount may not cover the entire order, but will be limited to the value of the products in question. Furthermore, it's important to note that the store credit will reflect the price you paid for these items. If the affected products were purchased at a discounted price, the store credit will match this discounted amount, not the original price. This approach ensures fairness and transparency in our store credit process. If you have any questions or need clarification on how to use your store credit or its limitations, please don't hesitate to reach out to us for assistance.

Yes, we proudly offer military discounts as a token of our appreciation for the service and sacrifices of our military personnel. If you are a member of the military and would like to avail of this discount, please contact us at sales@simplytrees.store. Once we verify your military status, we will provide you with a discount code that you can use for your purchase. We are grateful for the opportunity to give back to those who serve our country and are happy to extend this special offer to our military customers. Thank you for your service!

We frequently offer a variety of discounts and promotions to make your shopping experience with us even more enjoyable. The best way to stay informed about our current and upcoming promotions is by signing up for our email list. By subscribing, you'll be among the first to know about special offers, such as exclusive free shipping or our exciting "random refunds day."

Plant Care

Congratulations on receiving your new plants! It's not uncommon for plants to look a little "sad" upon arrival – remember, they've just had quite the journey. To help them adjust to their new home, they will need some air, water, and sunlight. This care is essential for their recovery and acclimation to the new environment. For more detailed guidance on how to care for your plants after they arrive, we invite you to check out our blog post, Welcoming Your New Plants Home. This post provides valuable tips and steps you can take to rejuvenate your plants and ensure they thrive in their new surroundings. Your patience and proper care will soon have them looking vibrant and healthy!

If you observe minor issues like a few torn leaves or some spots on the leaves of your new plant, please don't be alarmed! The journey through shipping can sometimes be a little tough on plants, but remember, plants are naturally resilient and can often rebound quickly with the right care and attention.

However, if you believe the damage is severe or are unsure how to help your plant recover, please let us know immediately. You can do this by sending pictures of the damaged plant to sales@simplytrees.store. Once we assess the extent of the damage, we can provide you with specific care tips to nurse your plant back to health. In cases where the damage is too severe for recovery, we will determine whether a replacement or store credit is necessary. Your satisfaction is important to us, and we're here to support you in ensuring your plants thrive in their new home.

Please note: soil missing from the pot, fallen leaves, or certain trees arriving without leaves during dormancy, does not constitute as damage and therefore will not be considered for replacement, store credit, or refunds.

It's important to remember that all plants are unique, and it's completely normal for them to vary slightly in appearance. That's the beauty of nature! Variations in color, size, growth pattern, and maturity are all typical characteristics of live plants. While we source our plants from the best growers nationwide, there will still be natural differences between individual plants.

Please keep in mind that the images on our website are meant to depict plants and trees at full maturity. These pictures showcase the expected grown characteristics and are used for illustrative purposes only. They do not represent the exact size or look of the plants or trees upon delivery. Each plant you receive is on its own unique journey to maturity, and part of the joy of gardening is watching this natural growth and development process unfold.

While we take every precaution to ensure that your plants arrive pest-free, there is a very small chance that pests could be present. In the rare event that you discover pests on your new plant, we advise you to first isolate it from any other plants you may have. This precautionary measure helps prevent the spread of pests to your other plants.

Once you have isolated the affected plant, please contact us immediately at sales@simplytrees.store. Our team will provide you with detailed instructions on how to effectively deal with the pests. We understand the frustration and inconvenience pests can cause, and we're committed to helping you resolve this issue promptly and effectively.

If you've noticed any issues with your plant, please don't hesitate to contact us right away at sales@simplytrees.store. We're here to help you with any concerns you may have. Our team will assist in assessing the condition of your plant and provide expert care instructions tailored to its specific needs. Our goal is to help your plant recover and thrive in its new environment!

Leaf color change in plants can be attributed to a variety of factors, and it's not always a sign of poor health. Environmental stress, seasonal changes, transplant shock, watering habits (both under and overwatering), among other factors, can all contribute to changes in leaf color. Sometimes, it's a completely natural process!

If you have examined your plant care routines and the environment in which your plant is situated, but still can't pinpoint the cause of the color change, please feel free to reach out to us. You can email us at sales@simplytrees.store with pictures of your plant, and we'll gladly assist you. Our team can provide specific tips and guidance for caring for your plant, helping to ensure it remains healthy and vibrant. Remember, every plant is unique, and understanding its specific needs is key to nurturing its growth.

Don't worry, you're not alone, and we're here to help turn your track record around! A great place to start is by reviewing the specific plant care information provided on each product page on our website. This information is tailored to each type of plant and will give you a good foundation for understanding its needs.

Additionally, our blog is filled with tips and advice that could be particularly helpful for your plant. It covers a wide range of topics that can guide you in the right direction.

If you still have questions or need more specific advice, please don't hesitate to email us at sales@simplytrees.store or chat with us through our website. We are more than happy to answer any questions you have and provide further guidance to help you care for your plants successfully. Remember, every plant parent has had their share of challenges – it's all part of the learning process!

Watering needs can vary significantly between different types of plants, including landscaping plants and trees versus houseplants. Here's a general guideline to help you:

For landscaping plants and trees, the watering frequency depends largely on the plant type, soil conditions, climate, and season. Generally, a deep watering once a week is sufficient for most young trees and landscaping plants. It's important to ensure the water penetrates deeply into the soil to encourage deep root growth. During hot, dry periods, more frequent watering may be necessary.

For houseplants, the watering needs can vary greatly depending on the type of plant. As a rule of thumb, most houseplants need to be watered when the top inch of soil feels dry to the touch. Overwatering is a common issue with houseplants, so it’s better to err on the side of less frequent watering. Some plants, like succulents and cacti, require even less water.

Always consider the specific needs of each plant, as factors like pot size, indoor temperature, humidity, and the plant's native habitat can influence how much water it needs. It's also a good idea to check the care instructions provided on each plants product page for more specific guidance.

The amount of sunlight needed can vary significantly between different types of plants, including landscaping plants and trees versus houseplants. Here are some general guidelines:

For landscaping plants and trees, sunlight requirements will depend on the specific species. Most flowering plants and vegetable plants require full sun, which means at least 6 to 8 hours of direct sunlight per day. Some plants, particularly those native to woodland or forest environments, may thrive in partial shade or full shade. It's crucial to match the plant's needs with the right spot in your garden or landscape.

For houseplants, sunlight needs are similarly varied. Many common houseplants originate from tropical understories and are accustomed to filtered light, making them well-suited for indoor conditions. These plants often do well in bright, indirect light. Some houseplants, like succulents, require bright light and will thrive in a sunny window. On the other hand, plants like ferns and peace lilies prefer lower light conditions.

It’s important to review the specific light requirements for each type of plant. Too much sunlight can lead to leaf burn, while too little can cause stunted growth and lack of flowering or fruiting. Understanding the light needs of each plant will help you place them in the best possible location for their health and growth.

We proudly offer a 30-day guarantee on all of our plants and trees, as we are committed to ensuring the delivery of healthy and vibrant greenery. If your plants arrive severely damaged or dead, please contact us promptly so we can address the issue. It's important to remember that a successful transition of plants into their new home depends on proper care and the right conditions. However, our guarantee does not extend to plants that are bought for an unsuitable climate zone or those that receive inadequate care. For more detailed information about our 30-day guarantee and what it covers, please visit our guarantee page. We're here to support you in making your gardening experience a success.

At this time, we do not offer warranties on our plants or trees. However, we are actively working on implementing a system to provide warranties for our customers in the future.

General Questions

If you can't find the specific item you're looking for on our website, don't worry! It's very possible that we either carry it or can source it for you from one of our premium growers across the nation. We encourage you to reach out to us directly via our chat feature or by emailing us at sales@simplytrees.store with your inquiry. Our team will be more than happy to assist you in finding the product you desire. We're committed to providing a wide range of high-quality plants and trees, and we're here to help ensure you find exactly what you need!

While our nursery is not generally open to the public, if you happen to be in the Dallas, Texas area, we would be delighted to try and arrange a special visit for you to view and select your plants in person. Please contact us in advance to discuss the possibility of arranging this unique experience. At this time, we do not offer the option of local pickups at our fulfillment center.

Our plants and trees are sourced from a variety of locations across the nation to ensure the highest quality and diversity in our selection. We have partnerships with expert growers in several states, including local providers right here in Texas, as well as others located in Illinois, California, Florida, and even Hawaii. We maintain close relationships with these growers, regularly ensuring that the plants and trees we offer meet our high standards for quality. This nationwide network of trusted suppliers allows us to provide you with a wide range of premium plants and trees, catering to all your gardening and landscaping needs.

Yes, we are proud to collaborate with a wonderful international non-profit organization called Red Eye, which supports the Watts Empowerment Center located in the Watts neighborhood of Los Angeles, California. Our team is actively involved in volunteering at the community center, with many of our members making trips to LA to contribute their time and efforts.

Furthermore, in our commitment to giving back, we are donating 10% of our profits for the entire month of December 2023 to the Watts Empowerment Center. This initiative is part of our effort to support and uplift the community. If you would like to learn more about the Watts Empowerment Center and Red Eye, and how they are making a difference, please visit this page. Your support not only helps us grow but also helps us make a meaningful impact in the community.

Yes, some plants, like mums in the fall and poinsettias during the winter holidays, are only available in their respective seasons. Once we sell out of these seasonal plants, we won’t restock them until the next season. This ensures we always offer plants at their peak condition. Keep an eye on our inventory for these seasonal specialties!

You can add a personal message to your order by leaving a note in the "Is this a gift? Leave a note for the recipient" section found in your cart. This message will be printed on the packing slip, which doesn't include price or payment details. If you prefer a handwritten message, please let us know beforehand, and we'll try our best to accommodate this request before shipping your order.

Currently, we offer gift wrapping only during the holiday season with special pots and pot sleeves for select plants.

All of our plants and trees come with their own planting instructions and plant care tips on their product page. For a wealth of information on plant care and gardening tips, we invite you to explore our blog page. Be sure to check back regularly for new posts and updates!

Absolutely! We love teaming up with influencers, gardeners, and other brands to spread the green joy and share exclusive promo codes with their followers. If you're an influencer or brand eager to join forces with us, reach out to our team at marketing@simplytrees.store. We're all about meaningful collaborations, so serious inquiries only, please! Let's grow together.